Frequently Asked Questions

1. For order from our website, simply add your selection to cart and checkout

2. For any other queries such as wholesale, or bulk purchase, please email us here

Follow these 3 simple steps to create an account:

1. Click on Login

2. Select Create an account

3. Fill in particulars and click Submit (only your email is requested for registration)

The best way to be notified is via our newsletter and our Facebook or Instagram page, be sure to “Like” or follow us!

If you’ve placed your order, please email us at ask@axklusiv.com, we’ll try to rectify the changes. However, such rectifications can only be made if the order have not been shipped out.

Please send us an email here with the following information and we’ll rectify it!

1. Order ID

2. What's wrong? (i.e., incorrect order/missing item/defective product)

3. SKU(s) of the Product(s)

We employ the trustworthy courier services of DHL, Fedex and Singapore Post. You may select the delivery options before you checkout.

Tracking is available via the respective delivery services that you have chosen at the point of purchase. Please click on the following links to track your parcels DHL, Fedex, Singpost.

All orders take 1-2 working days to process before they are dispatched to the selected courier service.

You can choose to pay by any of the following methods. You will not incur any additional charges. All transaction fees are borne by us.

- PAYPAL (ACCEPTS ALL MAJOR CREDIT/DEBIT CARDS)

- Paypal is a fast and secure way to pay online. All major credit/debit cards are accepted via Paypal i.e. Visa, Mastercard, American Express.

- You do not need to sign up for/have a paypal account to pay, simply "Check out" with Paypal" and you will be automatically redirected to the Paypal site to pay.

- Click on "Don't have a paypal account" and simply just type in your credit/debit card details.

- All payments are safe, authorized and processed by Paypal

- BANK TRANSFER

- You can opt for Bank Transfer payment when making your order. Your order status will be "pending" until payment is received.

- Kindly note that payment has to be made within 24 hours of making your order. Your order will be void if payment is not received.